Sunday, September 18, 2005

Microsoft Office Assistant Anecdote

I'm currently beta-testing Vista, so I hope to have some new posts soon. In the meantime, something I read on a beta newsgroup started me reminiscing about perhaps the only time this lover of technological distractions was ever annoyed by the Microsoft Office Assistant. The beta newsgroup really isn't the place to share, so I thought I'd post it here.

I'd pulled a call from our help desk database. The requester, a supervisor of another group in our IS department, had requested that we upgrade her to a newer version of Microsoft Office, and I did. Still something of a neophyte to the world of technical support, I imagined all sorts of horrors and consequences when I received an alpha page later that day informing me that I had "REALLY screwed the pooch," and that I needed to get back to the lady's office right away. Here I am, flying down the corridors at top speed, arriving out of breath, just hoping and praying that I could rectify whatever data corruption or data loss issue I'd caused. Imagine my relief when I discovered no angry glare, no threats of having me dismissed, and no reluctance to let me get back to work on the issue at hand. Still, I found that I could not provide satisfactory service to my user. I had to inform her that the cute doggie Office Assistant (was his name Spot?) had been put down due to obsolescence. After I left her, I marched down to the tech room and gave my follow technicians a tongue-lashing for such a mental circuit-shorting message, but they couldn't hear me over their laughter.

3 comments:

Anonymous said...

Great blog. I run a home furnishings site. It's a guide to quality home furnishings and home decor sites around the web. Stop by sometime!

Anonymous said...

I VE LOST MY ORIGINAL WIN XP TABLET BECOSE OF A VIRUS AND NOW I D LIKE TO FIND OUT HOW TO DOWNLOAD IT ;I HAVE ONLY MY WINDOWS LICENCE KEY ; COULD U HELP ME PLEASE .alaloui@yahoo.fr

The Miniature Mage said...

I'm pretty sure you're going to have to have the restore media that came with your tablet, unless you have an MSDN subscription (and there are restrictions as to how that subscription can be used). Contact the manufacturer of your device to see if they will provide you with recovery CDs. The forum at http://www.tabletpc.buzz.com is a great place to search for answers to your questions and to request assistance. When posting, be sure to note the make and model of your tablet!