Saturday, August 26, 2006

Dell and Apple Recall Sony Batteries, but Sony Doesn't

I guess it was just a couple of days ago that I was musing over the Dell and Apple recalls of the Sony-made batteries that power many of their portables, and I began wondering if Sony would be making a similar announcement soon. As it turns out, Sony did make an announcement, but not one that sent VAIO owners scurrying to their machines to check serial members. Oh, no, it seems, interestingly enough, that those who gave their portable computing dollars to Sony have nothing to fear (link: Engaget).

Is there a lesson in this for Dell and others? Let's look at recent history. The Latitude C series Synaptics touchpad / drifting cursor issue was a major pain in the rear (link: Experts Exchange), and now I have a user complaining about the same problem on his months-old Latitude D600. A company named Delta made the laptop power adapters that Dell was forced to recall (link: news.com) nearly two years ago -- my old Inspiron had one of those. Another company made the capacitors which caused Dell to have to replace the motherboards of I'm guessing millions of PCs (link: geek.com) -- and guess who spent a ton of woman-hours ordering and swapping those puppies? -- and now this. Is this turning out to be a case of "If you want something done right, you have to do it, yourself?" If Dell had to, could they do it all, themselves?

First Windows Live Writer post to this blog :)


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